Our policy is that if you are unhappy with the quality of any document we provide we will refill the order at no charge. And of course if we've sent something and you haven't received it we will obtain and send another copy. Orders getting lost in the mail almost never happens anymore because nearly everything is sent electronically. They do sometimes get lost in the email but those can more easily and quickly be re-sent.
But what came across our desk yesterday is certainly a new case.
These were ordered in June of last year and sent out via mail a day later. Unfortunately, the truck that carried them got into an accident and the orders were caught in the subsequent fire. I guess it took a while for the contents to be released and re-sent out so the requester just received the orders1 and, of course, they're not readable.
As we don't typically torch our articles before we mail them out (we do our best to respond to special requests but that would be a new one even for us) this wasn't something within our control. Still, no matter: this person didn't get his articles in a readable manner and we're refilling the orders, at no additional cost, now. I think these ones might get emailed to him. I just hope he doesn't have one of those Dell laptops that burst into flames!
1 I'll also take the time to point out that it should never take a year for someone to receive an order so please check your order status online or call us! Keep the confirmation email until you receive your order. We can check to see if the order has shipped and if you haven't received it will resend right away.
Recent Comments