Information Express News

System Maintenance Notice

Please be advised that on Saturday, May 14th and Saturday, May 21st we will be bringing our systems offline for maintenance. Access to the website and associated systems, including email, will be limited or unavailable from approximately 6am to 5pm Pacific. We will work as quickly as possible to restore services once the updates are completed.

If you do place any orders through IEOnline, and receive a confirmation number, your order has been recorded in our system though additional processing of it may be delayed until the systems are fully restored.

We apologize for any inconvenience this will cause. If you have questions please contact Service Quality at (650) 812-3588. 

To Do @ SLA2009: Catch our new documents in minutes demo

Documents delivered in minutes? Sure, why not. Drop by our booth (#606) at SLA and see what we're up to that'll make you want to do document delivery the Express Way.

New Tipsheet: IEOnline Administrative Functions

IEOnline administrators may find our new tipsheet useful: it contains information on how to use the IEO admin area as well as how to get more information and perform regular tasks related to your account.

Download it from the right-hand menu under Documents and Materials, or click here.

Preview: New Alerting Formats

In the next few weeks we'll be releasing new alert formats for both tables of contents and saved searches. If you're an existing customer and would like to begin testing these alerts, please get in touch with our Service Quality department (service@ieonline.com). We will test individually with each account before releasing it to your customers but we also want to give you a preview of what they look like. Click on the thumbnail to see a larger screencap. Depending on the settings of your account different button types may appear, directing users to either the fulltext via DOI, the fulltext via your link resolver and/or to order the document via IEOnline.

To Do @ SLA2009: Information Express + QUOSA demo

Stop by to see either us (booth #606) or QUOSA (at the Ovid booth #600) for a demo of how QUOSA Information Manager and your IEOnline document delivery account can work together - integrating their database of your existing article collection with our document delivery interface and services for your users.

Join Us at SLA 2009!

We'll be at the SLA 2009 Annual Conference in Washington, DC this year, so please stop by booth # 606 to say hi and see what new things we're working on.

2008 Holiday Closure

The Information Express offices will be closed on December 25th and 26th and January 1st and 2nd. We are open normal business hours during the remainder of the holiday season.

New Coversheet Design

If you've been ordering documents from us for a long time you may have come to know - and recognize at a glance - our coversheet. Now, you'll have to start re-training your eyes to look for something new:

Our new coversheet is designed to allow more information about the article you've ordered to be clearly displayed as well as allow us to put in the information we need about the services you've requested to ensure we fill your order properly. We hope you find it easier to read to quickly locate the information you need about that order.

Take Our Survey - Tell Us What You Think

Tell us what you really think!

Whether you're an existing customer of Information Express or not we want to learn more about what you need to make your job easier and make the services you provide through our company (or companies like us) better. Please take a few minutes to complete the survey linked below. At the end, you'll be offered a free article as thanks for your time.

Take Our Survey

Our SLA Giveaway is Hot

In addition to those pens (we know you love them) and some new paperclips (better than that sounds), we're holding a raffle at SLA this year. It's a bit of an experiment but we hope you'll take to it in the spirit that we're offering it: we'll be asking for business cards and, for ten winners, purchasing carbon offsets for their roundtrip travel to SLA.

TerraPass is a local company that uses the purchase of carbon offsets for your car, your air travel and your home to invest in clean energy projects. We'll be purchasing the winners' offsets through them. We don't know if carbon offsets are the way to go to solve any of the global warming problems but we think it can't hurt to try and hope you'll enter to win to become part of the solution as well.

We'll also be offsetting our own travel - for those going from California each flight produces 867lbs of CO2. Ben's flight from New York produces 1,439 lbs. As for me... I'll do my part by ... um... sitting here with the air conditioner off?

Paper - It's So Over.

A document delivery company going paperless? Well, we can try, can't we?

Since we started delivering articles via email and introduced some other processes in-house we're seeing less and less need for paper. Paper is so over.

Okay, not entirely - we still need it for many of the things we do. But we're going to be encouraging people who stop by our booth at SLA to not pick up any packages of our marketing material. Yes, really - don't bother doing that.

Instead, leave us your business card and we're email it all to you after the show. We still want to show you our products, so stay for a demo, but we don't want to load you down with lots of paper you'll probably get sick of carrying around before you read it anyway. Take a pen, take a paperclip (they're snazzy) but leave the paper. We'll get in touch with that information shortly after the show.

We still reserve the right to make paper airplanes though - they've been part of our logo since the beginning. Look for our new posters and postcards we'll be handing out (more on that in another post) to pick up on that image.

If you're not going to SLA - or can't wait to read all about us - the information you need is linked right over there on the right sidebar under "Documents and Materials". If you click on the "All Files" link you'll be able to download a .zip file of all our materials.